Inter NIC Issues
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This section will help you understand and
troubleshoot some of the InterNIC issues you may be faced
with as a Dealer. Listed below are reasons why a domain
name has not been registered properly or in a timely manner.
Of course these are not all the possibilities, but listed
below are the most frequent situations that our RapidSite
registration team are faced with on a daily basis.
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| If you have any questions regarding a NEW
domain registration or a TRANSFER domain, please also
refer to domreg@serineni.com. |
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| Domain Transfers |
| All transfer domains need to go through
the InterNIC. When the NIC doesn't receive an acknowledgement
from the admin or technical contact, there is a delay
in the completion of the transfer. (The current contacts
can be found on the Who is at: http://www.networksolutions.com/
) |
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| All transfer domains should have the exact
Organization name and address on orders. Dealers that
do not list the correct Organization names such as Company
name, and exact address on the order form which matches
the NIC whois information records, will not be able to
transfer the DNS information. The InterNIC looks at this
request as a delete/new or a modify that needs a confirmation
via fax on company letterhead |
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| In order to complete this request, the owners
currently listed in the InterNIC database will need to
authorize this update to the ownership of the domain in
question. This request must confirm the updates to domain
and should be on company letterhead. |
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| This fax request must follow these steps: |
- Must refer to the NIC tracking number. If you do
not know it,
contact domreg@serineni.com
- Must refer to the domain name
- Must be on the organization's letterhead - What
appears on the
NIC Whois
- Must be signed and titled by the current president,
vice president,
owner or CEO
- Must go into detail and explain that you are requesting
a correction in the ownership listed in the database.
- Fax this request to RapidSite so that we can forward
it to our contact at the InterNIC. Our fax number
is 561-989-8721
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| A delay can be caused by the Admin and Tech
contact completing the acknowledgement incorrectly. This
occurs often when they are using AOL. When using AOL,
the customer must keep in mind that the message must be
intact. When they hit reply, they will need to see the
COMPLETE version 1.0 and place the ACK or A in the appropriate
location. This is line 0a. |
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| The customer's physical address has changed
and the NIC was not notified. When this occurs, they need
to provide a fax on company letterhead confirming the
transfer and update of the physical address. Please fax
the letter to 561-989-8721. |
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| The domain is "on hold" status. This occurs
when the domain registration has not been made. InterNIC
has put up an online web site for accepting credit card
payments of domain registrations. It's at https://payments.networksolutions.com/.
It's an improvement over the phone-based system because
international customers can use it (through their web
browsers), and the customer doesn't need to know the invoice
number. Don't forget that it needs to be https: instead
of http: - if your browser doesn't support SSL, it won't
work. |
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| New Domains |
| When registering a new domain, use all numbers
when listing the Phone and fax numbers. You cannot have
alphabet letters in it. (ex. 888-FOR-SALE) |
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| Be advised that the foreign characters of
non-English alphabets will cause syntax errors. (ex: é,
þ, or other foreign characters) |
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| When using our online order form, do not
indicate anything in the State Field unless it's a U.S.
state. (ex: You live in Germany and register a .com domain.
On the order form, please leave the State Field blank.
Do not list the initials DE or Germany in this field.
You can list the city and country in the City field if
desired.) |
| The ":" has been known to cause syntax errors
when placed in the order/transfer template. |
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| InterNIC E-mail Address |
| InterNIC registration and modifications
should be addressed to rapidco@internic.net for the most
expedient response. Please make sure that the first
line of the act03 langtag containing the InterNIC
template reads: |
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| To: rapidco@internic.net |
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| This address has been set up by the InterNIC
for use by RapidSite and its Dealers only. Only
requests containing RapidSite nameserver addresses will
be processed when sent to this address. This address was
established to inhibit lame delegations and is considered
private. |
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| Dealers that submit templates to the InterNIC
on their own and also places an order and request RS to
register the domain as well, it could slow up the activation
process because if your request beats our RS request,
the domain is technically not a NEW order anymore. This
is considered a 'Transfer' |
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| InterNIC Update Times: |
Zone Files:
Servers world wide look to this information to find out
where to point the domain name. This includes contact
names, owner and DNS info. The DNS provided in these files
tell the servers how to contact the IP address that is
associated with the domain name. Zone Files are currently
updated every night |
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Whois: http://www.networksolutions.com/
This is the database gives end-users the information needed
to either register or transfer a domain name. The database
will provide you with information pertaining to the registration
status and who might be listed as contacts on the domain
in question. The whois updates currently everyday at 5:30
a.m. EST (even on weekends). It does take several hours
before we can actually see the changes from the web based
version. |
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